Frequently Asked Questions
Everything you need to know about your Ebonyline beauty experience.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for hair products?
Due to hygiene standards, we only accept returns on unopened, unused products in their original packaging within 14 days of delivery. Used hair or wigs cannot be returned.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
Are the wigs and hair extensions 100% human hair?
We offer a variety of options including 100% human hair, human hair blends, and premium synthetic fibers. Please check the specific product description for the material details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and select 'buy now, pay later' services.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.